Service Policy for Chayil Wellness LLC Effective

Date: November 16, 2024

Our Mission

Our mission is to assist you in achieving physical, spiritual, and emotional well-being using a holistic approach to health. Our philosophy is to educate and empower you to live in optimal wellness so you may become empowered and live proactively! This approach complements any existing healthcare program.

Chayil Wellness Intent

The intent of any and all services offered, nutritional protocols, or lifestyle recommendations suggested by Dr. Janet Perez, DNP, AGNP-C, and the Chayil Wellness team is to support the human body's natural physiological and biochemical processes. The purpose is not to diagnose, treat, prevent, or cure any disease. All suggested protocols are from a holistic health perspective. Chayil Wellness does not act as your primary care physician, and you must continue to have a medical PCP and keep them informed of all your healthcare activities.

Patients/Clients Outside of Georgia

Our practitioners may only see patients in the state of Georgia or provinces where they hold a license. Please ensure that you reside in the state of Georgia. If you have questions, contact our office at Janet@chayilwellnessllc.com. Health coaches may provide coaching and consulting regarding nutrition, supplementation recommendations, lifestyle changes, and health education but do not create a doctor-patient relationship. You must always have a primary care physician in your hometown, even if you are consulting with one of our nurse practitioners. You agree to keep your doctor informed of all health and lifestyle changes, especially if you take prescriptions or experience weight changes.

Consent to Participate in Telemedicine/Telehealth Consultation

By scheduling with Chayil Wellness and signing this agreement, you acknowledge that you agree to participate in telemedicine/telehealth consultations (tele-consults) with the practitioners and/or staff at Chayil Wellness. You are seeking this tele-consult for your own purposes and not on behalf of any third party. You understand the risks, benefits, limitations, and alternatives to teleconsulting (including seeking a different practitioner for in-person services) and have chosen to participate in teleconsulting with Chayil Wellness of your own free will. You understand that you are a participant in the decision-making process and are free to decline any service, treatment, recommendation, or suggestion offered by Chayil Wellness practitioners at any time. You accept that the Chayil Wellness practitioner may, at any time, refer you to a different office if the nature of your consultation is inappropriate for tele-consults. You understand that tele-consults typically involve the use of audio and/or video or other technology between you and the practitioner. Due to the nature of tele-consults, visits are largely educational and rely heavily on patient history and laboratory findings. Exam and vital findings via video or phone are limited in nature compared to an in-person examination.

Cancellations

We request a minimum of 48 hours advance notice for any cancellation or rescheduling of your appointment. This is a courtesy to our practitioners. Short notice or no notice will result in an office visit charge at the regular rate.

Payment of Services

Payment in full is expected at the time of scheduling or at the time of service. Chayil Wellness accepts payment in cash, credit, and debit card forms. There is a $25.00 fee for reversed payments. There are no service refunds. You agree that your credit card on file will be automatically charged for any Chayil Wellness invoice generated, such as your visit fee or if a supplement order or lab order is requested. You also authorize Chayil Wellness to automatically charge your credit card for any missed appointments or late cancellations (less than 48 hours in advance) at the full-service fee. There is no charge for rescheduling or canceling appointments more than 48 hours in advance. You are also responsible for any chargeback fees if your credit card is declined. This authorization is part of your records and will be treated with privacy, confidentiality, and respect.

Additional Time Charge

If a visit exceeds the scheduled time (e.g., 1 hour), there will be an additional $35.00 visit charge in 15-minute increments at the prorated rate. Your credit card on file will be charged after the visit is complete.

Refunds

Supplements and lab work are purchased through outside vendors, and Chayil Wellness cannot issue refunds for these items. Please purchase items you intend to use. At Chayil Wellness, you may receive a refund for a prepaid service if it is not used and is canceled with 48 hours' notice before the appointment. There are no refunds for services that have already been fulfilled (e.g., after a visit). If you purchase a set of visits/services at a discount in a "package plan" and decide not to use them all, you may receive a partial refund for any remaining balance after calculating the used visits at the normal fee schedule. You may receive a refund for a prepaid visit if Chayil .Wellness cancels the appointment and you do not wish to reschedule.

Primary Care Physician (PCP)

Dr. Janet Perez, DNP, AGNP-C, is a Certified Adult-Gerontology Nurse Practitioner specializing in functional medicine and nutrition, operating within the scope of her license. Dr. Janet Perez, DNP, AGNP-C, is not a medical doctor, does not act as a primary care physician, and is not on call, nor are any Chayil Wellness practitioners, regardless of license type, including Coaches and NPs. Please maintain a positive working relationship with your medical doctor, inform them of your healing activities, and continue regular medical care and check-ups. This applies to all providers/practitioners at Chayil Wellness.

Photo Release, Social Media Release, Website and Marketing Release

You agree to authorize Chayil Wellness and Dr. Janet Perez, DNP, AGNP-C, to use any public reviews (e.g., Google, Yelp, Facebook) that you submit or any review emailed to us. In perpetuity, these reviews may be used for marketing activities and other online promotions via social media, websites, and all printed or digital publications and media. You acknowledge that participation is voluntary, there is no financial compensation, and this includes photos, graphics, and testimonials. You release Chayil Wellness and Dr. Janet Perez, DNP, AGNP-C, from any liability or claims by you or any third party related to the use of photographs, graphics, or testimonials in printed or digital media.

Stopping Medication

Chayil Wellness practitioners will NOT take you off any medication, which can only be done by your prescribing physician. If your goal is to decrease your need for medication, we can suggest a protocol to encourage health, and then you may work with your MD to monitor your progress and determine if you can lower or eliminate your medication dosage over time. Keep your MD informed.

Emergencies

In case of an emergency, call 911, visit your local urgent care, or call your PCP